How can we help?
Include the email on the account and the event or guest link when relevant. Never send your password or private access credentials.
We have your request.
Your reference number is . Keep it handy if you need to follow up. We’ll use the email address you provided to contact you.
Account and login help
Use “Forgot your password?” on the login page for a secure reset link. If confirmation, account setup, or dashboard access still fails, submit the form above with the account email and a short description of what happened.
Upload and video help
Include the event guest link, device and browser, approximate file size and type, and the message shown on screen. The form does not collect media files, so private event photos and videos stay out of the support request.
Account and data deletion
The host can request deletion of the entire account and its stored photos and videos. Choose “Account or data deletion” above and use the email on the account. Table 9 will verify ownership before deleting the account. Individual files can be deleted directly from the private dashboard.
Privacy, copyright, or takedown request
Choose the matching topic and include the public event website or guest link, a description of the specific file, your relationship to the file or person shown, and the action requested. A credible report may result in temporary hiding or removal while it is reviewed.
Security concern
For suspected unauthorized account access, exposed media, or another urgent security issue, choose “Security concern.” Do not include passwords, access tokens, or unnecessary private media in the message.